Warranty Policy

1. Time to receive and return the warranty:

Every Monday to Friday: 8:00 am – 5:00 pm

Saturday: 8:00 a.m.-15:15 a.m

Except holidays and Sundays

2. Warranty location:

When you need product warranty, please contact us as soon as possible, we will be responsible for assisting you with product warranty at the manufacturer.

Warranty pick up location:

SKYTECH VIETNAM., JSC

  • Address: R3417 C5-D’Capitale Building, Tran Duy Hung Street, Cau Giay District, Hanoi, Vietnam.
  • Hotline: (84)912689949|(84)936636005
  • Email: info@skytechvn.vn
  • Website: https://skytechvn.vn

3. Warranty conditions

Products sold at Skytechvn.vn are genuine products and enjoy genuine warranty in Vietnam. Due to the complex nature of devices, the warranty will vary from manufacturer to manufacturer and product type, please refer to the specific terms below.

Warranty case:

Product warranty is: to fix defects, technical problems that occur due to manufacturer’s fault
The product is still within the warranty period according to the regulations of each manufacturer and each device
There is a warranty card / seal of the manufacturer or distributor
Have purchase invoice of Skytechvn.vn
Warranty products will be subject to each manufacturer’s warranty for technical problems
Note:

Customer is responsible for shipping costs to the service center.
After the warranty period expires, the repair cost will be supported by the Company with the most favorable price.
In case the warranty is not covered:

The product has expired the warranty period stated on the Warranty card/sealing stamp or lost the Warranty Card (if any).
For products that cannot be identified, purchased at Skytechvn.vn, we have the right to refuse the warranty.
Loose the bill
Warranty seal is torn, broken, or modified
Warranty card (if any) does not specify the Serial number and date of purchase
The product serial number and the Warranty Card do not match or – cannot be identified for any reason
The serial number on the product is unknown
The product is damaged due to improper use according to the manufacturer’s instructions.
The product is damaged by mechanical impact, dropping, breaking, impacting, scratching, denting, damp, rusting, water absorption.
The product shows signs of damage caused by rodents or insects, or caused by fire or natural disasters
Arbitrarily dismantling, repairing by individuals or technicians not authorized by Skytechvn.vn
You want to change the type and model of the product.