Return Policy

For the benefit of our customers, we apply the return and exchange period within 24 hours from the time the customer receives the product. The determination of the time to exchange goods is based on the postmark on the order or the delivery note of the delivery staff of skytechvn.vn

Conditions to be exchanged products must meet the following requirements:

• The product is still within the change period and is registered for change according to the instructions.

• The product is in the same condition as when it was delivered to the customer, with its tags intact (if any), with no signs of being used.

• The product is still in its original packaging and accessories (if any) If the product you bought from us and when you receive it you find it damaged, defective, still within the expiration date, you can do Follow the Exchange Instructions to be replaced with a new product. In case you feel that the product you have received is damaged due to unqualified packaging, please give us feedback via the hotline on the website. If you receive a product you did not order, please contact us immediately for assistance.

The following products will not be exchanged:

• The product is no longer within the specified exchange period.

• The product is not in the same condition as it was when delivered, showing signs of being used (lost stamp, box, installed in test run…)

• The product does not have all the accessories attached to it as at the time of delivery.

Cashback policy:

In case you do not want to change to another product, we will refund your money within 07 days from the time we receive the product back.

Product exchange method:

To register for product exchange, please contact the hotline from the website

Refund Policy:

When you make a product exchange, the refund amount and form of refund will be adjusted depending on the condition of the exchanged product, the time in which you made the exchange, and the order corresponding to the exchange order.